At r live, we believe that entertainment should always be enjoyable and within your control. This page outlines the tools, guidelines, and support resources available to every Filipino player on our platform.
r live is committed to providing a safe, fair, and enjoyable experience for every player in the Philippines. We encourage all members to treat gaming as a form of entertainment — not as a source of income or a way to recover financial losses.
You can set daily, weekly, or monthly deposit limits directly from your account settings. These limits help you stay within a budget that is comfortable for you and your household. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. We strongly encourage all Filipino players to establish these limits before they start playing. Responsible budgeting is one of the most effective ways to keep gaming enjoyable over the long term.
Losing track of time is easy when you are engaged in a game, which is why r live provides optional session time reminders. You can set an alert to notify you after a chosen period — whether that is 30 minutes, one hour, or longer. These reminders appear as a gentle on-screen prompt so you can decide whether to continue or take a break. Regular breaks help maintain a healthy relationship with gaming and prevent fatigue-driven decisions. We recommend all players, especially those on mobile, make use of this feature.
If you feel that you need a break from gaming, our self-exclusion tool allows you to temporarily or permanently suspend your account. Cool-off periods can range from 24 hours to several weeks, giving you the space to reassess your habits without pressure. During a self-exclusion period, you will not receive any promotional communications from us. Permanent self-exclusion is also available for players who decide they no longer wish to use the platform. To activate self-exclusion, contact our support team or use the option available in your account settings.
r live strictly prohibits access to players under 21 years of age in accordance with Philippine gaming regulations. During registration, all players are required to confirm their age, and identity verification may be requested at any time. If we have reason to believe that a minor is attempting to access the platform, the account will be suspended immediately pending investigation. We encourage parents and guardians to use device-level parental controls to prevent underage access to gaming platforms. Protecting young people is a responsibility we take seriously across every aspect of our platform.
Problem gambling can affect anyone, regardless of age, income, or background. Being aware of the warning signs is the first step toward getting help. If you recognise any of the following in yourself or someone you know, we encourage you to reach out for support.
Consistently depositing amounts that exceed your disposable income, or borrowing money to fund gaming sessions, is a significant warning sign that your gaming habits may be causing financial harm.
Feeling compelled to keep playing in order to win back money you have already lost is one of the most common indicators of problem gambling. Each gaming session should be treated as independent entertainment, not a recovery opportunity.
When gaming begins to interfere with work, family obligations, or personal relationships, it is a clear sign that the activity has moved beyond healthy entertainment and may require professional attention.
Experiencing restlessness, anxiety, or irritability during periods when you are not gaming may indicate a psychological dependence that goes beyond casual entertainment and warrants a conversation with a professional.
Concealing the amount of time or money spent on gaming from family members or close friends is often a sign that you are aware the behaviour has become problematic and may benefit from outside support.
If you recognise these signs, please consider reaching out to a trusted person or a professional counselling service. You can also contact our support team to activate self-exclusion or account restrictions at any time. For more general questions, visit our FAQ page.
Quick answers to what Filipino players most often ask about our responsible gaming tools and policies.