This Privacy Policy explains how r live collects, uses, stores, and protects the personal information of players on our Philippines mobile entertainment platform. Please read it carefully before registering or using any part of the service.
Last updated: January 2025Platform privacy highlights
The sections below outline each aspect of how your personal data is handled when you use r live. If you have questions, visit our FAQ page for more details.
When you register and use r live, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, mobile number, email address, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data such as your device type, operating system, IP address, and in-app activity logs to help us maintain platform security and improve your experience. During identity verification, we may request a copy of a government-issued ID in accordance with Philippine regulations on online gaming platforms. All information collected is limited to what is genuinely needed — we do not collect data beyond what is required to run your account and comply with applicable law. You will always be informed of what data is being collected at the point of collection, and you may contact our support team if you have questions about any specific data point.
The personal data we collect is used exclusively to provide, maintain, and improve the r live platform for Filipino players. Specifically, we use your information to process account registrations and logins, verify your identity, handle PHP deposits and withdrawals through local payment channels, and send you important account-related notifications such as transaction confirmations and security alerts. We may also use aggregated, anonymised data to analyse platform usage trends and improve our game offerings and mobile experience — this analysis never identifies individual players. Where required by Philippine law or regulatory authorities, we may use your data to fulfil legal obligations such as anti-money laundering checks or age verification. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have opted in to receive promotional communications, we may send you relevant updates about new games or platform features, and you can opt out at any time through your account settings.
r live does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors handling GCash, Maya, or bank transfer transactions — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. In cases where Philippine law, a court order, or a regulatory authority requires us to disclose your information, we will comply with that legal obligation and, where permitted, notify you of the disclosure. If r live undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, which will be bound by the same privacy commitments set out in this policy. We will never share your data with third-party advertisers or data brokers. Any third-party service provider we engage is carefully vetted and contractually required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection law.
All personal data collected by r live is stored on secure servers with access restricted to authorised personnel only. We implement industry-standard technical and organisational security measures, including encryption of data in transit and at rest, to protect your information against unauthorised access, disclosure, alteration, or destruction. Our platform undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine regulatory authority in accordance with the timelines required by law. We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory retention obligations. When your data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked back to you. You are also responsible for keeping your own login credentials secure and should never share your password with anyone.
As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to be informed about what data we hold about you, to access a copy of that data, and to request corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention requirements that may apply. If you believe your data has been processed in a manner that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided in the footer of this page, and we will respond to your request within the timeframe required by law. We will never penalise you for exercising your data rights, and all requests are handled with full confidentiality and respect.
r live uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide you with a smooth, personalised experience on both mobile and desktop. Essential cookies are required for core functions such as keeping you logged in during a session and remembering your language and display preferences — these cannot be disabled without affecting platform functionality. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the mobile experience for Filipino users. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. We do not use cookies to track your activity across third-party websites or to build advertising profiles. Any data collected through cookies is handled in accordance with the same data protection standards described throughout this Privacy Policy.
r live reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through their account or via the contact details on file. We encourage you to review this page periodically so that you remain informed about how your personal data is being protected. Continued use of the platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to request account closure. For any questions about this Privacy Policy or how it applies to your use of r live, please visit the FAQ page or reach out using the contact information in the footer below.
Quick answers to what Filipino players most often ask about data handling on r live.